{"id":22457,"date":"2014-12-15T07:00:36","date_gmt":"2014-12-15T07:00:36","guid":{"rendered":"https:\/\/ainhoamaroquinerie.fr\/faq\/"},"modified":"2024-09-17T18:28:14","modified_gmt":"2024-09-17T18:28:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/ainhoamaroquinerie.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1581385139807{margin-top: 15px !important;margin-bottom: 15px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">FAQ<\/h1>\n<p style=\"text-align: center;\">Frequently asked questions<\/p>\n<p>[\/vc_column_text]\t\t<div class=\"ts-heading heading-2 style-default heading-left text-default \">\n\t\t\t<h2 class=\"heading\">My orders<\/h2>\n\t\t<\/div>\n\t\t[vc_toggle title=&#8221;How do I cancel or change my order?&#8221; open=&#8221;true&#8221;]<b>For orders delivered to your home or to a relay point:<\/b> Once your order has been validated and paid for, you can no longer modify or cancel it.<br \/>\nUnfortunately, I cannot change the delivery method, delivery address or payment method.<br \/>\nIf you have made a mistake on one of the items ordered, you must wait until you receive your parcel, then return the item(s) concerned by Colissimo parcel post.<br \/>\nAnd if you&#8217;ve forgotten to order an item, please place a new order. <strong>Solution<\/strong>: if you want a replacement item, you can place your new order and request a refund at the same time.[\/vc_toggle][vc_toggle title=&#8221;How do I track my order?&#8221;]As soon as the order is placed, you will receive a &#8220;shipment notification&#8221; email from the <strong>Boxtal<\/strong> carrier network with a carrier tracking number and a tracking link.[\/vc_toggle][vc_toggle title=&#8221;I can&#8217;t place my order&#8221;]I invite you to contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com. I&#8217;ll get back to you as soon as possible.[\/vc_toggle][vc_toggle title=&#8221;Why has my order been cancelled?&#8221;]Despite the care I take in preparing your orders, it is possible that one of them may be cancelled for reasons beyond my control (technical error, unforeseen stock shortage or the entry of the wrong delivery address).<br \/>\nIn this case, please contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com[\/vc_toggle]\t\t<div class=\"ts-heading heading-2 style-default heading-left text-default \">\n\t\t\t<h2 class=\"heading\">Delivery &amp; Returns<\/h2>\n\t\t<\/div>\n\t\t[vc_toggle title=&#8221;What are the delivery methods and times?&#8221;]Packages are generally prepared within <b>2 working days <\/b>of receipt of payment.<br \/>\nFrom this point onwards, shipping times vary according to the delivery method chosen, and will be specified by the carrier. <strong>Mainland France<\/strong><\/p>\n<ul>\n<li><strong>Colissimo<\/strong> home delivery (within 48 to 72 hours): from \u20ac8.50<\/li>\n<li>Delivery to <strong>Mondial Relay <\/strong> points (3 to 4 working days): from \u20ac3.60<\/li>\n<\/ul>\n<p><strong>Belgium<\/strong><\/p>\n<ul>\n<li><strong>Delivengo<\/strong> home delivery (3 to 5 working days): from \u20ac9.70<\/li>\n<li>Delivery to <strong>Mondial Relay <\/strong> points (3 to 4 working days): from \u20ac4.15<\/li>\n<\/ul>\n<p><strong>Germany<\/strong><\/p>\n<ul>\n<li><strong>Delivengo<\/strong> home delivery (3 to 5 working days): from \u20ac9.70<\/li>\n<li><strong>Chronopost <\/strong> point relais delivery (2 to 4 working days): from \u20ac11.65<\/li>\n<\/ul>\n<p><strong>United Kingdom<\/strong><\/p>\n<ul>\n<li><strong>Chronopost <\/strong> home delivery (within 48 to 72 hours): from \u20ac18.50<\/li>\n<li><strong>UPS<\/strong> Point Relay delivery (within 48 to 72 hours): from \u20ac23.20<\/li>\n<\/ul>\n<p><strong>Italy<\/strong><\/p>\n<ul>\n<li><strong>Delivengo<\/strong> home delivery (3 to 5 working days): from \u20ac9.70<\/li>\n<li><strong>UPS<\/strong> Point Relay delivery (within 48 to 72 hours): from \u20ac17.20<\/li>\n<\/ul>\n<p><strong>Spain<\/strong><\/p>\n<ul>\n<li><strong>Chronopost <\/strong> home delivery (2 to 4 working days): from \u20ac9.70<\/li>\n<li>Delivery to <strong>Mondial Relay <\/strong> points (3 to 4 working days): from \u20ac5.65<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the return policy?&#8221;]From the moment you receive your package, you have <strong>14 days<\/strong> to return it.<br \/>\nIn the event of retraction, return costs are at the customer&#8217;s expense.<br \/>\nYou will be offered a refund.[\/vc_toggle][vc_toggle title=&#8221;How do I return my order?&#8221;]If you wish to return your order, please follow these steps: 1.<br \/>\nDownload the <u><a href=\"https:\/\/ainhoamaroquinerie.fr\/wp-content\/uploads\/2024\/07\/bon-de-retour-ainhoa-maroquinerie.pdf\">return form<\/a><\/u> 2. print your return form and insert it in the parcel<br \/>\n3. Return your items to <b><\/b>Place your items in a shipping box and insert your returns slip inside (items must be returned undamaged and in their original packaging).<\/p>\n<ul>\n<li>Return items to the following address:<strong> AINHOA Maroquinerie 50 chemin de Unamendi,<\/strong><strong>64122 URRUGNE<\/strong> &#8211; to the post office by Colissimo Suivi &#8211; or schedule a pickup at <a href=\"https:\/\/www.laposte.fr\/retourbal\">laposte.fr\/retourbal<\/a> to have it picked up in your personal mailbox (make sure the return package fits in your mailbox).<\/li>\n<li>Carefully keep the deposit slip provided by La Poste.<br \/>\nIn the event of a dispute, any claim without the slip (proof of Colissimo delivery) will be inadmissible.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long does it take to get my money back?&#8221;]Following withdrawal within the 14-day period for an online sale, reimbursement may be made within <strong>14 days<\/strong> of the return of the goods.<br \/>\nThe refund will be made as soon as possible after receipt of the return.[\/vc_toggle][vc_toggle title=&#8221;I received the wrong article&#8221;]I invite you to contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com. I&#8217;ll get back to you as soon as possible.[\/vc_toggle]\t\t<div class=\"ts-heading heading-2 style-default heading-left text-default \">\n\t\t\t<h2 class=\"heading\">Payment<\/h2>\n\t\t<\/div>\n\t\t[vc_toggle title=&#8221;What payment methods are available?&#8221;]You can pay for your purchases on the site by Visa, MasterCard, Amex or credit card.[\/vc_toggle][vc_toggle title=&#8221;Is my payment secure?&#8221;]All your bank transactions are processed by the STRIPE secure online payment module.<br \/>\nA closed padlock appears in your browser window.<br \/>\nThe beginning of the website address starts with https:\/\/ instead of http:\/\/, &#8220;s&#8221; to indicate that you are on a secure encrypted page.[\/vc_toggle]\t\t<div class=\"ts-heading heading-2 style-default heading-left text-default \">\n\t\t\t<h2 class=\"heading\">Customer service<\/h2>\n\t\t<\/div>\n\t\t[vc_toggle title=&#8221;How can you contact me?&#8221;]I invite you to contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com.[\/vc_toggle]\t\t<div class=\"ts-heading heading-2 style-default heading-left text-default \">\n\t\t\t<h2 class=\"heading\">Products &amp; Maintenance<\/h2>\n\t\t<\/div>\n\t\t[vc_toggle title=&#8221;Where do leathers come from?&#8221;]The leathers come from the French Remy Carriat tannery, world-renowned for their exceptional quality.[\/vc_toggle][vc_toggle title=&#8221;How do I care for my bags and accessories?&#8221;]<\/p>\n<div>\n<div dir=\"auto\">To care for your leather goods, here are a few essential tips:<\/div>\n<\/div>\n<div>\n<div dir=\"auto\">\n<div dir=\"auto\">REGULAR CLEANING<\/div>\n<div dir=\"auto\">&#8211; Use a soft, dry cloth to wipe away dust and dirt.<\/div>\n<div dir=\"auto\">&#8211; For more thorough cleaning, use mild soap and lukewarm water with a slightly damp cloth.<br \/>\nThen wipe with a dry cloth.<\/div>\n<div dir=\"auto\">LEATHER MOISTURIZING<\/div>\n<div dir=\"auto\">&#8211; Apply a special leather cream or balm regularly to keep leather supple and prevent it from drying out.<\/div>\n<div dir=\"auto\">&#8211; Use circular movements and allow the product to penetrate before polishing with a clean cloth.<\/div>\n<div dir=\"auto\">PROTECTION<\/div>\n<div dir=\"auto\">&#8211; Use a leather protection spray to protect against stains and moisture.<\/div>\n<div dir=\"auto\">&#8211; Avoid prolonged exposure to direct sunlight and excessive heat, which can discolor and dry out the leather.<\/div>\n<div dir=\"auto\">APPROPRIATE STORAGE<\/div>\n<div dir=\"auto\">&#8211; Store your leather goods in fabric covers to protect them from dust.<\/div>\n<div dir=\"auto\">&#8211; Avoid plastic bags, which can trap moisture and encourage mildew.<\/div>\n<div dir=\"auto\">&#8211; Store in a cool, dry place away from direct light.<\/div>\n<div dir=\"auto\">CAREFUL HANDLING<\/div>\n<div dir=\"auto\">&#8211; Avoid overloading leather bags and accessories to avoid deforming them.<\/div>\n<div dir=\"auto\">&#8211; Always use appropriate handles and straps to avoid pulling on seams.<\/div>\n<div dir=\"auto\">REPAIRS<\/div>\n<div dir=\"auto\">&#8211; Contact a professional for any necessary repairs, such as replacing zippers or repairing seams.<\/div>\n<div dir=\"auto\">&#8211; Do not attempt to repair major damage yourself, as this may make the situation worse.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">By following these tips, you&#8217;ll extend the life and preserve the appearance of your high-end leather goods.<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Is it possible to have a bag made to measure?&#8221;]Yes, it takes 3 months to make a custom bag.<br \/>\nI invite you to contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com[\/vc_toggle][vc_toggle title=&#8221;Is it possible to personalize a bag or an item?&#8221;]Yes, please let me know the name of the model you prefer and the color.[\/vc_toggle][vc_toggle title=&#8221;Do you make belts?&#8221;]Yes, I create belts on request only.<br \/>\nI invite you to contact me via the <a href=\"https:\/\/ainhoamaroquinerie.fr\/en\/contact\/\"><u>contact form<\/u><\/a> or by e-mail ainhoa.maroquinerie@gmail.com[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1581385139807{margin-top: 15px !important;margin-bottom: 15px !important;}&#8221;][vc_column][vc_column_text] FAQ Frequently asked questions [\/vc_column_text][vc_toggle title=&#8221;How do I cancel or change my order?&#8221; open=&#8221;true&#8221;]For orders delivered to your home or to a relay point: Once your order has been validated and paid for, you can no longer modify or cancel it. Unfortunately, I cannot change the delivery method, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - AINHOA Maroquinerie<\/title>\n<meta name=\"description\" content=\"FAQ AINHOA Maroquinerie : delivery in France &amp; Europe, return policy, customer service,...\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - AINHOA Maroquinerie\" \/>\n<meta property=\"og:description\" content=\"FAQ AINHOA Maroquinerie : delivery in France &amp; Europe, return policy, customer service,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ainhoamaroquinerie.fr\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"AINHOA Maroquinerie\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AINHOA.maroquinerie\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-17T18:28:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ainhoamaroquinerie.fr\/wp-content\/uploads\/2021\/06\/logo-ainhoa-maroquinerie-articles-de-maroquinerie-haut-de-gamme-pays-basque-hendaye-64-e1632684532259.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"563\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ainhoamaroquinerie.fr\/en\/faq\/\",\"url\":\"https:\/\/ainhoamaroquinerie.fr\/en\/faq\/\",\"name\":\"FAQ - 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