ARTICLE 1 – LA SOCIETE
SARL AINHOA-maroquinerie, headquartered at 22 rue Belcenia 64700 HENDAYE (FRANCE), is a manufacturer of travel goods, leather goods and saddlery, registered in the Bayonne Trade and Companies Register under number 930 441 746.
She is represented by Mlle. Ainhoa Larre
ARTICLE 2 – PREAMBULE
AINHOA-maroquinerie invites users to carefully read these General Terms and Conditions of Sale and Use (hereinafter the “GTC/UGU”). Placing an order implies acceptance of the GCS/UGU. The characteristics of the products are indicated on the website. It is the customer’s responsibility to take this into account before making a purchase. Most products are handcrafted, and variations may occur from one product to another. Photographs and product descriptions are for guidance only and are not contractually binding. The photographs reflect the products as faithfully as possible, but cannot guarantee perfect similarity with the products offered for sale, particularly as regards colors.
The items offered for sale on this website are sold exclusively to the buyer, who undertakes to act for his or her own personal needs: the buyer undertakes not to trade with the items purchased on this website. The seller reserves the right to refuse to sell its products to any person whose behavior suggests that he or she may be involved in such activities.
These general terms and conditions of sale may be subject to subsequent modifications. The version applicable to the customer’s purchase is that in force on the website on the date the order is placed. Any modifications will be posted on the same site.
The customer acknowledges having read and accepted them by ticking the appropriate box before placing an order online.
ARTICLE 3 — COMMANDE
The User can add products to his virtual basket. He can then access the summary of his basket and place the order.
At this point, he will be redirected to a page summarizing the details of the selected products, their prices and delivery options (with the relevant delivery charges). To finalize the order and effectively form the sales contract between the customer and the Company, the customer must enter a valid address, delivery method and payment method. At the bottom of this page is the “Pay Now” button. Click on this button to confirm and place your order.
The fact that the customer ticks the box “I have read and accept the general terms and conditions of sale” before validating his/her order automatically implies the customer’s express acceptance, without restriction or reservation, of the present terms and conditions. By this act, the customer acknowledges that he/she has read and understood the present conditions and accepts them.
Completion of the order implies acceptance of the prices of the Products sold, as well as the terms and conditions and delivery times indicated on the Site in the product sheet.
All orders will only be taken into consideration once payment has been accepted.
AINHOA-maroquinerie is committed to fulfilling orders received within the limits of available stocks and in case of unavailability to inform the customer by any means at its convenience, the customer may then cancel the order and be reimbursed, if necessary, the sums already paid.
Once the order has been placed, the user will receive confirmation by e-mail. This confirmation will include a summary of the order and relevant delivery information. The placing of an order constitutes the conclusion of a distance selling contract between the Company and the customer.
AINHOA-maroquinerie reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
PAYMENT – CB ONLY
By credit card by validating the shopping cart, then paying with a credit card using a secure transaction.
Orders placed through the procedure below bind the buyer irrevocably.
The fact of validating your order implies for you the obligation to pay the indicated price.
You can pay for your purchases by credit card using the secure system on the site.
ARTICLE 4 — LIVRAISON
AINHOA-maroquinerie undertakes to do its utmost to deliver the products ordered by the Buyer within the deadlines specified when the order is placed.
In case of unavailability of the item ordered at the time of placing the order, delivery can only take place at the end of the manufacturing time indicated on the page of the item in question.
Shipping will take place within 6-7 days and a maximum of 12 working days from the day following the validation of the order by the customer.
Delivery is made in mainland France by Mondial Relay and Colissimo according to the delivery times in force and the prices indicated on the Site.
If the Order is to be delivered outside the European Union, the Customer must pay any charges and taxes related to customs formalities in force in the country of importation.
ARTICLE 5 — RECLAMATION
AINHOA-maroquinerie reminds you that it is the customer’s responsibility to inspect the package upon receipt in the presence of the delivery person and to immediately notify the carrier and ainhoa.maroquinerie@gmail.com of any anomaly noted.
The customer has a period of 7 days from receipt of the package to express, by mail or e-mail, any reservations or claims for non-conformity or apparent defects of the products delivered.
He/she must enclose all supporting documents (photos). Once this period has elapsed, and if these formalities have not been complied with, the products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor. The Vendor will reimburse or replace, as soon as possible and at its own expense, the products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Buyer, under the conditions set out in Articles L 211-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale.
ARTICLE 6 – DROIT DE RETRACTATION DU CONSOMMATEUR
All items purchased on www.ainhoamaroquinerie can be returned “Satisfied or refunded” if the customer does not wish to keep a product for legitimate reasons: the product does not please, does not have the right size, does not have the color expected, etc..
The Consumer has a right of withdrawal of 14 days from receipt of his Order, except for products mentioned in Article L.221-28 of the French Consumer Code.
To exercise this right of withdrawal, the Consumer must send a declaration, using the form below, to the address: ainhoa.maroquinerie@gmail.com or to the postal address shown below.
Attention: AINHOA maroquinerie, 50 chemin de Unamendi 64122 URRUGNE, France ainhoa.maroquinerie@gmail.com
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
Product no. :
Order no. :
Ordered on …. .. and received on …..
Consumer name :
Consumer address :
Date
Signature (if on paper)
The consumer will then receive a return coupon, to be stuck on the parcel.
Returned products must be in their original packaging and in perfect condition within 14 days of the Consumer’s notification of withdrawal to the Company. Any product returned used, dirty, incomplete or damaged will not be taken back and will be returned to the Customer at his/her expense.
The consumer returns or restitutes the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw in accordance with Article L.221-21, unless the professional offers to collect the goods himself.
The Customer will be reimbursed for all costs incurred in placing the Order, including standard delivery costs (i.e. corresponding to the least expensive delivery service we offer) within 14 days of the Company becoming aware of the Customer’s declaration of withdrawal.
Refunds will be made by the same means of payment used for purchase.
ARTICLE 7—PROPRIETE INTELLECTUELLE
All elements, drawings, models, logos, graphics. etc. appearing on the www.ainhoamaroquinerie.fr site are the exclusive property of the brand, which does not grant any license or right other than that of consulting the site. The reproduction or use of all or part of these elements is authorized solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes are expressly prohibited. Any other use constitutes an infringement and is punishable under the Intellectual Property Code.